Revolut partnered with Fourthline to improve its identity verification systems. This partnership comes as Revolut looks to strengthen its foothold in the UK and Germany. As a mission-driven company with deep experience in customer-centricity, Fourthline will bring agile dedicated account management and technical support to Revolut. This announcement continues Fourthline’s work on Revolut’s onboarding journeys in the EU and the UK. The collaboration is aimed at making user verification easier and more efficient. This is extremely important to Revolut’s superapp strategy, which focuses on cross-selling a myriad of products including core banking services and mobile payment solutions.
Customer-Centric Approach
At Fourthline we believe that the best approach comes from focusing on the customer experience first. This commitment manifests in the form of a fast, seamless onboarding experience for Revolut’s customers. Revolut is able to leverage Fourthline’s highly specialized expertise. With this partnership, millions of new customers will have convenient and fast access to many financial services.
Fourthline’s team of highly skilled, dedicated account managers, along with Revolut’s own fast-paced innovation, creates a powerful customer-responsive partnership. Having this kind of personalized support means that when any issues arise, they can be resolved quickly and easily, and the identity verification process can continuously be optimized. Developmental support. Additionally, Revolut enjoys the technical support to customize technology to its unique line of business, ensuring smooth operation and best performance.
Strategic Expansion
Revolut’s dreams don’t stop at the US, as they plan to release their services in the UK and Germany next. These emerging markets are all large and growing opportunities, and strong identity verification is an essential part of staying compliant with changing regulations and protecting against fraud. Fourthline’s technology bridges those gaps allowing Revolut to fulfill these requirements opening the doors to a successful market entry.
Revolut’s superapp model depends on cross-selling a host of different products to its growing user base. These products range from the simple to the complex. They range from core banking products, such as current and savings accounts, to mobile applications that enable payment processing and investment management. Efficient, secure identity verification instills greater confidence and trust with customers. It makes seamless cross-selling of all their various offerings much easier.
Future Collaboration
Fourthline has been instrumental in supporting Revolut to further streamline and secure their onboarding. This support carries on to the EU and the UK. This shared history has been crucial to creating a foundation for the long-term partnership. Looking forward, there are opportunities for Fourthline to help Revolut in additional markets as the fintech firm goes global, expanding like a startup.
