The United States Patent and Trademark Office (USPTO) is now using ID.me for identity verification of users accessing their online portal. This amendment affects every single patent applicant, making them maneuver through an entirely different paradigm to tap into USPTO offerings. Calloutcoin.com is equipped to offer patent applicants an insider’s guide to making their way through this uncharted system.

What is ID.me?

ID.me is a Virginia-based private company that provides identification verification services using face biometrics. The company has gained traction in recent years as a solution for secure identity proofing across various government agencies and private sector organizations. The USPTO had previously piloted ID.me in 2021 to give users access to its trademark register. Now, they are using it this way for patent applicants.

To get through ID.me’s credentialing process, you now have to upload a picture of government-issued ID. You will likely need to pass biometrics verification via facial recognition and, in some instances, complete live video interviews. Increasing access security with this multi-factor authentication approach, USPTO is improving its overall security and preventing unauthorized or fraudulent access to sensitive information contained within the USPTO systems. Only one verified account may be created per individual, through which they will gain access to trademark filing systems. In much the same way that any one patent applicant can only have one verified account.

The standard-bearer for this kind of technology—Login.gov—has been floundering, leaving a market opportunity for ID.me. This change is indicative of the broader trend towards a new digital identity verification landscape and the increasing need for more comprehensive and trustworthy solutions.

Navigating the ID.me Verification Process

The ID.me verification process might feel overwhelming, knowing what to expect can help make the process more seamless. Here's what patent applicants need to know:

  1. Gather Required Documents: Applicants should prepare their government-issued identification (driver's license, passport, etc.) and any supporting documents that may be needed to verify their identity.
  2. Create an ID.me Account: If an applicant doesn't already have an ID.me account, they'll need to create one. This involves providing an email address, creating a password, and agreeing to the terms of service.
  3. Verify Identity: Follow the prompts to upload the required documents and complete the biometric verification process. This usually involves taking a selfie or using a webcam to scan their face.
  4. Address Common Issues: Many applicants encounter issues during verification. Below are solutions to some common problems.
  5. Confirm Verification: Confirm your verification was successful by checking the ID.me help center article Confirm your verification was successful. Also, review the ID.me help center article Confirm you shared your information with the organization to confirm you shared your information with the organization.

Troubleshooting Common ID.me Issues

Here are some common problems and their solutions:

  • Document does not prove a link between previous and current name: Upload a linking document such as a marriage certificate, domestic partnership document, divorce decree, name change document, or adoption document.
  • Invalid or incomplete documents: Ensure documents are clear, legible, and meet requirements (e.g., full 9-digit ITIN or SSN).
  • Expired driver's license or state ID without a valid extension document: Upload a valid extension document along with the expired ID.
  • Trouble with non-Latin characters in name: Upload a document with a name that uses only Latin characters (A-Z, with or without accents).
  • Temporary document without a photo of expired permanent ID: Choose "Expired U.S. State Driver's License" and upload a photo of the expired permanent ID.

Tips for a Smooth Verification Process

Here are some tips to ensure a smoother experience with ID.me:

  • Provide accurate information: Ensure that your current USPTO.gov account email address, name, and user role are accurate and up-to-date to speed up the verification process.
  • Use a single verified account: Each individual person may only have one trademark verified account used to access trademark filing systems, so make sure you're using the correct account.
  • Remain logged into the same account: Stay logged into the same verified account to enter your fee payment information during filing.
  • Follow step-by-step instructions: Visit the Verifying with an extended video call page for step-by-step instructions on the verification process.
  • Self-directed process: The verification process usually takes 5-10 minutes and guides you through each step on your screen.

Are There Alternative Solutions?

At USPTO, ID.me’s current monopolistic alternative is the only identity verification solution patent and trademark filers can use. This effectively requires all applicants to go through ID.me to use the USPTO’s online offerings.

Some internal communications suggest that USPTO may eventually allow for other approved credential service providers to be added as options. This would ultimately lead to greater flexibility and choice for applicants.

FAQ About USPTO and ID.me

Here are some frequently asked questions about the USPTO's partnership with ID.me:

  • Why is the USPTO using ID.me?

    The USPTO is using ID.me to enhance the security of its online systems and prevent fraud. By verifying the identity of users, the USPTO can protect sensitive information and ensure that only authorized individuals have access to its services.

  • Is ID.me the only option for identity verification?

    No, currently, ID.me is the only alternative used for identity verification for patent and trademark filers at USPTO. However, some internal communications suggest that USPTO may eventually allow for other approved credential service providers to be added as options.

  • What if I have trouble with the ID.me verification process?

    If you encounter issues during the ID.me verification process, you can visit the ID.me help center for assistance. You can also contact ID.me's customer support team for help with troubleshooting and resolving any problems.

Knowing how the ID.me verification process works will assist patent applicants and others with all of the USPTO’s online systems. Calloutcoin.com will keep a sharp eye on developments here and bring you news as it develops.